Undo a catalog import

Roll back products, usage types, offerings or rates that were uploaded recently.

What Undo does

• It acts on every record of that type created in the time window, not just records from your file and not just records you created. A teammate who added a product by hand in the same window is included too.
• Products, offerings and usage types are deactivated (set to Inactive), not deleted.
• Rates are deleted.
• There is no cascade. Undoing products doesn't touch the offerings or rates built on them.
• The window choices are 5 minutes, 10 minutes, 30 minutes, 1 hour (default), 2 hours, 6 hours, 12 hours and 24 hours.

Steps

Work in reverse order (rates → offerings → products) so nothing is left pointing at a deactivated record.

1. Go to Settings → Onboarding → 2. Configure Catalog and expand the section you want to roll back.
2. Click the red link at the bottom right of the section:

3. In the dialog (for example, Undo Products Uploads), choose how far back to go in the last … dropdown.

4. Click Confirm (red) to proceed, or Cancel to back out.
5. Repeat for the other sections if needed, then upload your updated file.

Tips

• Pick the shortest window that covers your upload.
• In Production, check with your team before you use Undo, because it includes everything created in the window.
• Uploads only create records. To change a catalog you already uploaded, undo the import (or edit the records in the catalog) and upload again.