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ONBOARD

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BEST PRACTICES

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UNIFIED ARCHITECTURE

  • Architecture Overview
  • Data Flow: Quote to Invoice
  • Lifecycle: Subscriptions

CONFIGURATION

  • Company Settings
  • Tenants
    • Tenant Time Zone
  • API Keys
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  • In App Documentation & Support
  • Users & Roles
  • Dunning
  • Invoice Terms
  • Quote Settings
  • Teams
  • Invoice Settings
  • Rules Engine
    • Approval Rules
    • Quote Approval Rules
    • Conditional Terms
    • Validation Rules
    • Quote Validation Rules
  • Proration

PRICING & PACKAGING

  • Product Catalog Overview
  • Products
  • Offerings
  • Rates
  • Creating your first Offering
  • Creating a Product Catalog for a SaaS Business

QUOTING

  • Quoting Overview
  • Creating your first Quote
  • Creating a Quote - Basics
    • Quote Name
    • Contacts on Quotes
    • Start Date and Contract Length
    • Quote Expiration Date
    • Net Terms
    • Attaching Documents
    • Adding Offerings
    • Contract End Action / Auto Renewal
    • eSign
    • Terms and Conditions (write-in at Quote time)
    • Validations - Info, Warning, and Error
    • Billing Schedule Output
    • Prices Output Table
    • Quote Stages
  • Creating a Quote - Advanced
    • Schedule Changes / Ramps
    • Pricing model / tiering customization
    • Quote Analytics
    • Customization of Quote PDF
    • CRM Association
    • Internal / Customer View
    • Primary Quote
    • Price Uplift on Renewal
    • Custom Display Frequency
    • Legal Entities
    • Mark as Renewal (New Quotes only)
    • Quote Share
  • Amendments (legacy experience)
  • Amendments (2024 experience)
  • Renewals
  • Cancel Contract
  • Editing an Accepted Quote

Accounts and Contacts

  • Accounts
  • Contacts
  • Addresses

self service

  • Self-Serve / Product-Led-Growth

BILLING

  • Billing Overview
  • Bill Groups
  • Billing Actions (Bill Run, Invoice Sending, and Bulk Crediting)
  • Billing Schedule
  • Unbilled Invoice Report
  • Payments
    • Payments & Collection
  • Credits
  • Credit Notes
  • Credit and Rebill (Invoice-based)
  • Invoice Memo
  • One-time Invoices
  • Sequential Invoice numbering
  • Application and Unapplication of Credits, Credit Notes, and Payments to Invoices
    • Refunding Payments

integrations

  • Accounting Systems
    • NetSuite
    • Quickbooks Online
  • CRM
    • Salesforce
      • Salesforce Configuration Guide
      • Salesforce Field Mapping
      • How the Salesforce Managed Package Sync Works
    • Hubspot
      • Hubspot Configuration Guide
  • eSign Integrations
    • Docusign
      • Docusign Tags
  • Payment Gateways
    • Stripe
  • Webhooks
  • Tax Integrations
    • Anrok
    • Avalara

Reporting

  • Reporting Overview
  • Data Export
  • Data Export Destinations
    • Athena
    • BigQuery
    • Databricks
    • Google Cloud Storage
    • MotherDuck
    • Redshift
    • Google Sheets
    • Snowflake
    • Google Cloud Storage Staging Bucket
    • S3 Staging Bucket

SOLUTIONING

  • Setup
    • Login
    • User Roles
  • CRM
    • Salesforce
    • Hubspot
  • Quotes
  • Amendments
  • Renewals
  • Billing
    • Dunning
  • Payments
    • Creating Payment Methods via API
    • Stripe
  • Usage
  • Docusign
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