I don't see X offering, product or rate. Where is it?
There could be several reasons why you may not see an Offering:
- If you were in the Quoting experience and realized a Product/Rate/Offering is missing and you went to the catalog and added it yourself (assuming you have the right permissions) and you came back to the Quoting experience you may need to refresh your browser to see the newly added Product/Rate/Offering.
- Sometimes the MonetizeNow administrator may deactivate legacy Offering/Product/Rate as they could be outdated or to encourage migration to a newer version. Please check with your admin.
The price looks incorrect? How can I change it?
MonetizeNow allows for account-level pricing and discounts. While you should always confirm with your team before making these adjustments, following the video below for a quick instruction of adjusting pricing.
How do I structure a ramp?
Creating a ramp deal in MonetizeNow is as simple as selecting "Scheduled Change", selecting the date you would like the ramp to begin, and add the desired quantity. You can even stack ramps as much as you'd like. Check out the short video below for a quick visual demonstration.
How do I cancel a quote? What about a contract?
Cancelling a quote is as simple as clicking the cancel button in the top right of the quote page. See image below for direction. Note that MonetizeNow does not delete the quote to maintain best in class auditability and transparency.
Cancelling a contract is just as simple, however, requires the extra step of determining "when" you would like the contract to be cancelled. We allow you to cancel the contract from day one (fully cancelling the contract) or any other date you specify (partial cancelling). Billing will always adjust accordingly. Check out the short video below for a quick visual demonstration for a partial cancellation.
Updated 21 days ago