Adding payment methods to an account allows your customer to pay invoices electronically using either auto-pay or by manually making a payment against an invoice.

Collecting a New Electronic Payment Method

There are multiple ways you can collect payment details from your customer:

Manually from your customer

This is not recommended, but if your customer provides you their credit card or bank information over the phone, you can directly enter this data on their behalf within MonetizeNow.

Navigate to the Account > Payment Methods > New Payment Method and enter their details.

Importing from Your Payment Gateway

If you have existing customers prior to adopting MonetizeNow, you can import the existing payment methods into MonetizeNow for future use.

Navigate to the Account > Payment Methods > Import Payment Method.

Enter the payment gateway customer id and search for eligible payment methods.

Invoice Share

When an invoice is generated, your can share a link with your customer to preview and pay the invoice. The link can be emailed to your customer using on of the following methods:

• Automatically, by setting the Email Customer Invoices setting on your bill groups to Automatically
  • You can configure this as the default setting for newly created bill groups.
  • You can configure an Automation Rule to set this field based on conditions from your Quote or Account
• Choosing the Email Invoice option from an invoice
• Sending email in bulk using the Invoice Management tab on the Billing Dashboard

Quote Share

During your quoting process, you can send a link to your customer to review the quote and billing details as well as collect their payment method in advance of the quote processing stage.

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Collecting a New Wire Transfer Payment Method

Wire transfers are where your customer initiates the payment from their bank and wire transfers money into your bank account.

We currently have support for Stripe Bank Transfers. Any other method will require manual payment reconciliation.

If you have enabled Bank Transfers, when an invoice is previewed or generated, a new payment method will be created in MonetizeNow and the Stripe customer will be setup to accept wire transfers.

This payment method will contain the routing and account number, which will be automatically added to all future invoices.

Managing Existing Payment Methods

View Payment Gateway Account Information

As a Billing Admin or user, you may often need to verify which Stripe customer is linked to a specific account. This is easily achievable in MonetizeNow through the Payment Method section within the account.

Steps to View Stripe Customer Details

• Navigate to your customer's Account in MonetizeNow
• Access Payment Methods
  • Within the account view, click the Payment Methods tab
• If the account is linked to an account on the Payment Gateway, click the View Payment Account button
  • Note: If you click "Add Payment Method", this will create an account with the Payment Gateway immediately even if you don't provide payment details

🎥 Video Walkthrough

Unlink a Payment Gateway customer from MonetizeNow

If a payment gateway customer record needs to be replaced or unlinked from the MonetizeNow account, you can manage this directly from the Payment Methods section.

Steps to Unlink an Existing Stripe Customer

• Navigate to your customer's Account in MonetizeNow
• Access Payment Methods
  • Within the account view, click the Payment Methods tab
• Open the Options Menu (3-dot kabob icon)
• Select “Unlink Payment Gateway Account”
  • This action will attempt to unlink the Stripe customer associated with that payment method.

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Notes

Once the gateway customer is unlinked:

• If a Payment Method is not associated with any payments, it will be deleted.
• If the payment method has been used for payments, it will be marked as “Cancelled” and become inactive. This Payment Method cannot be reused for future transactions.
• Existing electronic payments will not be eligible for refunds within MonetizeNow.

Deactivating a Customers Payment Method

As a user, there may be scenarios where you want to deactivate a customer’s payment method to ensure it is no longer visible in the UI or used for any future transactions. This can be easily done via the Payment Methods section within the account.

Steps to Cancel a Stripe Payment Method

• Navigate to your customer's Account in MonetizeNow
• Access Payment Methods
  • Within the account view, click the Payment Methods tab
• Locate the Payment Method
• Open the Options Menu (3-dot kabob icon) for the payment method
• Select “Cancel”

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Notes

• The cancelled payment method will no longer be available for any future transactions.
• The Payment Method will remain in the system for historical reference, but will be inactive.