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Why can't I log in? Why is Google SSO not working?

Situation A: Logging into MonetizeNow via Google Single Sign On (but registered with Username & Password)

Steps to resolve:

• Clear your browser cache and cookies
• On the MonetizeNow log-in screen enter your username and password (not with Google SSO)

Situation B: Logging into MonetizeNow via Google Single Sign On (but Tenant doesn't load)

This is most likely if you have multiple Google profiles in your browser, or your Google profile uses email aliasing (e.g. your email is janedoe@monetizenow.io but you typically log-in as jane@monetizenow.io).

Steps to resolve:

• Clear your browser cache and cookies or open a private browsing window
• On the MonetizeNow log-in screen select Google SSO
• Enter your Google profile information exactly as registered in MonetizeNow

Situation C: Unable to register.

This most often occurs if your invite email has expired.

Steps to resolve:

• Ask your Administrator to send you a new MonetizeNow invite email
• Open the email
• Register with Username & Password or Google SSO